o9 bet Privacy Policy

1. Information We Collect

o9 bet collects personal information from you when you register an account, verify your identity, make deposits or withdrawals, place bets, contact support, or otherwise interact with our platform. The categories of data we collect are described below.

Account Registration Data

When you create an o9 bet account, we collect your full legal name, date of birth, residential address, email address, and a contact mobile number. This information is mandatory to open an account and is used to verify your identity and ensure you meet our 18+ age requirement.

Identity Verification (KYC) Data

As part of our Know Your Customer process, we may ask you to provide copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request proof of your residential address and confirmation of your payment method ownership. KYC documents are processed securely and stored in an encrypted document repository accessible only to authorised compliance staff.

Financial Transaction Data

We record details of all deposits and withdrawals processed through your account, including transaction amounts, timestamps, payment method types (e.g., bKash, Nagad, Rocket, Visa), and partial payment identifiers. We do not store your full bKash PIN, full card number, or complete bank account details — only masked or tokenised identifiers sufficient for transaction reference.

Betting & Gaming Activity Data

We record all bets placed, games played, wager amounts, game outcomes, bonus usage, and session durations. This data is used for account management, fraud detection, responsible gaming monitoring, and dispute resolution.

Technical & Device Data

When you access o9 bet, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device model, screen resolution, referral URL, and session timestamps. This data helps us secure the platform, detect suspicious activity, and optimise the user experience across devices.

Communication Data

If you contact our support team via email or live chat, we retain records of those communications including the content of messages, timestamps, and the resolution outcome. This data is used to manage your support case, improve service quality, and as evidence in the event of a dispute.

2. How We Use Your Data

o9 bet processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes stated below. The primary bases on which we process your data are: contractual necessity (to provide the betting and gaming service you have signed up for), legal obligation (to comply with anti-money laundering and age-verification requirements), and legitimate interests (to operate and secure the platform).

• Account Management: Creating, maintaining, and closing your account; verifying your identity and age; processing your login requests; and providing account statements and transaction history.
• Payment Processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, and card networks; processing withdrawal requests to your registered payment method; and conducting fraud checks on financial transactions.
• Responsible Gaming: Monitoring your betting patterns to identify potential problem gambling behaviour; enforcing deposit limits, loss limits, and time-out periods you have set; and acting on self-exclusion requests.
• Platform Security: Detecting and preventing unauthorised account access, multi-accounting, bonus abuse, money laundering, and other forms of fraud or misconduct.
• Customer Support: Responding to your queries, managing complaints, and resolving disputes in a timely and evidence-based manner.
• Legal Compliance: Retaining transaction records and KYC data for the periods required by applicable offshore regulations and financial crime prevention laws.
• Service Improvement: Analysing aggregated, anonymised usage data to improve game selection, page performance, payment flows, and the overall mobile experience on devices popular in Bangladesh such as Android smartphones.
• Promotional Communications: Where you have given consent, sending you personalised offers, bonus notifications, and news about new features at o9 bet. See Section 7 for how to manage your marketing preferences.

3. Data Sharing & Third Parties

o9 bet does not sell, rent, or trade your personal data. We share your data only with trusted third-party service providers who assist us in delivering the platform, and only to the extent necessary for them to perform their specific function. All third-party data processors are bound by contractual data-processing agreements that prohibit them from using your data for any purpose beyond the one for which it was shared.

Categories of Third-Party Processors

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card network processors receive the minimum transaction data required to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• Identity Verification Providers: We use specialist KYC and age-verification technology providers to cross-check the identity documents you submit. These providers process your data solely for verification purposes and do not retain it beyond the verification window.
• Game Content Providers: Providers such as Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, and Spribe receive your player session token and wagering data in real time to operate their games. No personal contact details are shared with game studios.
• Cloud Infrastructure & Security: Our platform is hosted on secure cloud infrastructure. Hosting and DDoS-protection providers may have technical access to encrypted server data in the course of their normal operations.
• Analytics Providers: We use privacy-preserving analytics tools to monitor aggregate platform performance. These tools process anonymised or pseudonymised data only and cannot be used to identify individual players.
• Legal & Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulators, or courts if required to do so by a valid legal process, court order, or to protect the rights and safety of o9 bet, our players, or the public.

We do not transfer your personal data to advertising networks or social media platforms for targeted advertising purposes. Any sharing of data is documented in our internal data register and reviewed periodically by our privacy team.

4. Cookies & Tracking Technologies

o9 bet uses cookies and similar browser-based storage technologies to operate the platform, maintain your login session, remember your preferences, and gather performance analytics. This section explains the types of cookies we use and how you can manage them.

Strictly Necessary Cookies

These cookies are essential for the platform to function and cannot be disabled without breaking core functionality. They include your session authentication token, CSRF protection tokens, and language preference storage. No personal information is transmitted beyond what is necessary for secure session management.

Performance & Analytics Cookies

We use privacy-respecting analytics cookies to understand how players navigate the platform — which pages are most visited, where users encounter errors, and how deposit flows perform. This data is aggregated and anonymised; it does not identify individual players. Insights from analytics cookies are used to improve page load times and usability on low-bandwidth mobile connections common in Dhaka, Chittagong, Sylhet, and other Bangladeshi cities.

Fraud Detection & Security Cookies

Our fraud prevention systems use device fingerprinting cookies to detect multi-accounting, credential stuffing, and other security threats. These cookies store a hashed device identifier and are retained for the duration of your registered account to support ongoing security monitoring.

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or using the platform. Disabling performance cookies will not affect your ability to play but will reduce our ability to diagnose technical issues you may encounter.

5. Data Security & Retention

o9 bet implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• TLS 1.3 encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest in our databases.
• One-way bcrypt hashing for all account passwords — we cannot retrieve or read your password, only verify it.
• Role-based access controls ensuring that only authorised staff with a legitimate operational need can access specific categories of player data.
• Regular third-party penetration testing and vulnerability scanning of our platform infrastructure.
• Internal data breach response procedures, including notification protocols where applicable.

Data Retention Periods

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. Indicative retention periods are as follows:

After the applicable retention period expires, personal data is either securely deleted using industry-standard data destruction methods or irreversibly anonymised so that it can no longer be associated with you as an individual.

6. Your Privacy Rights

o9 bet respects and upholds your rights over your personal data. The following rights are available to all registered players. To exercise any of these rights, contact our privacy team at [email protected] (plain text — not a link) with the subject line "Privacy Rights Request" and your registered email address.

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this in a structured, readable format within 30 days of your request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor account details (such as contact number) can often be updated directly in your account settings.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. This right is subject to overriding legal obligations — for example, we are required to retain transaction records and KYC data for the periods described in Section 5 and cannot delete these even upon request until the retention period has elapsed.
• Right to Data Portability: You may request your personal data in a machine-readable format (JSON or CSV) so that it can be transferred to another service provider of your choice.
• Right to Restriction of Processing: You may ask us to restrict how we use your data in specific circumstances — for example, while a complaint is being investigated.
• Right to Object: You have the right to object to us processing your data for direct marketing purposes at any time. You can also object to processing based on our legitimate interests; we will comply unless we can demonstrate compelling grounds that override your rights.
• Right to Withdraw Consent: Where our processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Marketing Communications

o9 bet may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new game releases, seasonal promotions, and platform updates. We will only send marketing communications if you have provided your consent at the time of registration or at a later point through your account communication preferences.

Types of Marketing Communications

• Email Promotions: Welcome bonuses, deposit match offers, free spin promotions, and seasonal campaigns tied to events such as Eid, Pohela Boishakh, BPL cricket season, and the T20 World Cup.
• SMS Notifications: Time-sensitive bonus offers and important account updates. SMS messages are sent only to the mobile number registered on your account.
• In-Platform Messages: Pop-up or banner notifications shown when you are logged into your o9 bet account. These are operational in nature and cannot be fully opted out of while your account is active.

Opting Out

You can withdraw your consent to receive marketing emails or SMS at any time by updating your communication preferences in the account settings area of your o9 bet account. Alternatively, click the unsubscribe link in any marketing email or contact our support team. Opt-out requests take effect within 5 business days. Please note that withdrawing marketing consent does not affect our ability to send you service-critical communications such as security alerts, withdrawal confirmations, or account verification requests.

8. Policy Updates & Contact

o9 bet reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will notify registered players via email at least 7 days before the updated policy takes effect. The "Last Updated" date at the top of this page will also be revised.

Continued use of the o9 bet platform after the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account.

Contact Our Privacy Team

If you have questions, concerns, or requests relating to this Privacy Policy or how o9 bet handles your personal data, please contact us at:

Email: [email protected] (plain text — not a link) — Subject line: "Privacy Enquiry"

We aim to acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 calendar days. This Privacy Policy is written in English and governed by the laws applicable to our offshore operating jurisdiction. In the event of any inconsistency between this English version and any translated version, the English version shall prevail.